Shipping policy

1. General Shipping Information

At Gorilla Supplies, we are committed to delivering your orders accurately and on time. We ship primarily via [USPS / UPS / FedEx / DHL]. All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order using the original method of payment.

2. Order Processing Time

All orders are processed within [1 to 3] business days.

  • Orders are not shipped or delivered on weekends or holidays.

  • If we are experiencing a high volume of orders (e.g., during sales or holidays), shipments may be delayed by a few days. Please allow additional days in transit for delivery.

  • If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

3. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout based on the weight of your items and your location.

Shipping Method Estimated Delivery Time Cost
Standard Ground [3-5 business days] Calculated at Checkout
Expedited [2 business days] Calculated at Checkout
Overnight [1 business day] Calculated at Checkout
Orders over [$500] [3-7 business days] FREE

> Note: Delivery delays can occasionally occur due to carrier issues or weather conditions.

4. Bulk & Freight Shipping (LTL)

For a "Supplies" business, this section is critical if you sell heavy items or pallets.

For large bulk orders or items exceeding [150 lbs], we utilize LTL (Less-Than-Truckload) Freight shipping.

  • Curbside Delivery: Unless otherwise specified, freight deliveries are "curbside" only. The driver is not responsible for bringing the product inside your facility or home.

  • Lift Gate Service: If you do not have a loading dock or forklift, you must select "Lift Gate Service" at checkout, or additional fees may apply at the time of delivery.1

  • Scheduling: The freight carrier will call you to schedule a delivery window. Missed appointments may result in re-delivery fees.2

5. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

6. Damages & Lost Packages

Gorilla Supplies is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

  • Please save all packaging materials and damaged goods before filing a claim.

  • Tip: Take photos of the damaged box before opening it to support your claim.

7. International Shipping

Choose one of the following options based on your business model:

We ship to most countries worldwide. Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Gorilla Supplies is not responsible for these charges if they are applied; they are your responsibility as the customer.

8. Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order. [Link to your Return Policy Page]